Returns & Exchanges

Welcome, plant lover! At Eds Plant Shop, we pour our hearts into selecting, packing, and shipping every item with the same care we give our own greenhouse. We’re confident you’ll love your Floor Plants, Botanical Art Prints, and Essential Plant Care Supplies. However, we understand that sometimes a product may not meet your expectations. This policy is designed to make the return or exchange process as smooth and transparent as possible, rooted in our core values of trust and care for our global family of plant enthusiasts.

1. The Basics: Eligibility & Timeframe

• Return/Exchange Window: You have 15 calendar days from the date you receive your shipment to initiate a return or exchange.
• Condition Requirement: Items must be returned in their original, unused, and resalable condition, with all original packaging, tags, and accessories. For plants, this means they must be alive and healthy upon arrival back to us.
• Proof of Purchase: Please have your order number or confirmation email ready.

2. Step-by-Step Return & Exchange Process

Step 1: Initiate Your Request

Within the 15-day window, please contact our customer care team at [email protected]. To help us serve you quickly, use the email template provided in Section 4 below.

Step 2: Receive Instructions & Authorization

We will respond within 2 business days with:

• A Return Merchandise Authorization (RMA) number.
• Detailed return shipping instructions and the address of our Chicago facility.
• Clarification on whether you are requesting a refund or an exchange for another item (e.g., swapping a Bright Indirect Light Houseplant for a Full Sun variety).

Step 3: Pack & Ship Your Return

Securely pack the item(s) in their original packaging. Include a copy of your order confirmation or the RMA number inside the box. Ship the package to the address we provide. We recommend using a trackable and insured shipping service, as you are responsible for the item until it arrives back at our shop.

Step 4: Our Inspection & Resolution

Once we receive and inspect your return (typically within 5 business days), we will notify you via email about the status of your request.

• Approved Refund: Your refund will be processed (see Section 5 for timing).
• Approved Exchange: We will ship the replacement item to you. If the new item is of higher value, we will invoice you for the difference. If it’s of lower value, we will refund the difference.
• Non-Qualifying Return: If the item does not meet our condition policy, we may ship it back to you at your cost or offer a partial refund at our discretion.

3. Important Exceptions: Non-Returnable Items

To ensure the safety, quality, and integrity of certain products, the following items are final sale and cannot be returned or exchanged unless they arrive damaged or dead:

• Dried Floral Bouquets | Everlasting Beauty: Due to their delicate and perishable nature, these artfully preserved arrangements are sold as-is.
• Bargain Gifts – Sale Items: All items purchased from our final sale or clearance section.
• Custom or Personalized Items: This includes bespoke Corporate Plant Gifts & Services or personalized Botanical Art Prints.
• Digital Downloads: Such as digital Botanical Art Prints, Posters & Stickers.
• Used or Opened Plant Care Supplies: Opened bags of soil, used Gardening Hand Tools, or partially used liquids.
• Gift Cards.

Damaged or Incorrect Shipments: If your plant arrives damaged, diseased, or is the incorrect item, please contact us within 48 hours of delivery with photos. We will happily send a replacement or issue a full refund, including shipping costs.

4. Return/Exchange Request Email Template

Copy, paste, and fill out the template below to email us at [email protected].

5. Refunds: Timing & Method

Once your return is approved, here’s what happens:

• Processing Time: Refunds are processed within 5-10 business days after we approve the return.
• Refund Method: The refund will be issued to the original payment method used for the purchase (Visa, MasterCard, JCB, or PayPal).
• Shipping Costs: Original shipping fees (e.g., the $12.95 Standard Shipping) are non-refundable unless the return is due to our error or a damaged product. For exchanges, we cover the standard shipping cost to send the replacement item.
• Notification: You will receive an email confirmation once the refund has been issued. The time it takes for the refund to appear on your account depends on your bank or PayPal’s processing times.