Privacy Policy

Welcome to Eds Plant Shop! At Eds Plant Shop (“we,” “us,” or “our”), we believe in nurturing not only plants but also trust. Just as we carefully select each Air Plant, Floor Plant, and Botanical Art Print, we are deeply committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website eds-plantshop.com.

We serve a global family of plant enthusiasts, shipping from our home in Chicago to most of the world. Whether you’re here for a last-minute Birthday Gift for a Plant Enthusiast, investing in a statement-making Floor Plant, or browsing our Essential Plant Care Supplies, your privacy is rooted in our core values of security, transparency, and care.

Please read this policy carefully. By using our Site, you consent to the practices described herein.

1. Information We Collect

We collect information that helps us provide a seamless, secure, and personalized experience, from browsing our curated collections to the joyful moment of unboxing.

A. Information You Provide Directly:

• Identity & Contact Data: Name, email address, shipping/billing address, and phone number when you create an account, make a purchase, or contact our support.
• Transaction & Payment Data: Payment method details (processed securely via our PCI-DSS compliant gateway or PayPal). We do not store full credit card numbers on our servers.
• Profile & Preferences: Your wish lists, communication preferences, and any details provided when purchasing Corporate Plant Gifts & Services or signing up for our newsletter.
• Communications: Records of your correspondence with us (e.g., emails to [email protected]).

B. Information Collected Automatically:

• Technical & Usage Data: IP address, browser type, device information, pages viewed, time spent on site, and the referring URL. This helps us understand how you explore our collections, from Cacti & Succulents to Dried Floral Bouquets.
• Cookie Data: See Section 6 for detailed information on cookies and tracking technologies.

2. How We Use Your Information

We use your information with the same care we use to pack your plants—thoughtfully and with purpose.

• To Fulfill Your Order: To process payments, arrange shipping (including calculating applicable taxes and our flat-rate or free shipping), send order confirmations, and provide customer support.
• To Communicate With You: To send transactional emails (order updates, shipping notifications), respond to your inquiries, and, with your consent, share plant care tips, promotions, and updates about new arrivals like Bright Indirect Light Houseplants or Botanical Art Prints.
• To Improve Our Shop: To analyze site usage, optimize our website performance, and tailor our product offerings (like our Gift Ideas for Plant Lovers or Grow Lights) to better serve our community.
• For Security & Legal Compliance: To protect against fraud, enforce our terms, and comply with applicable laws and regulations.

3. Sharing and Disclosure of Information

We value your trust and do not sell, rent, or trade your personal information. We only share data in the following circumstances:

• Service Providers: With trusted third parties who perform essential services for us, such as payment processing (e.g., PayPal, Stripe), order fulfillment, shipping carriers (to deliver your Hanging Basket Arrangements or Heat Packs), email delivery, and IT support. These partners are contractually bound to protect your data.
• Legal Obligations: If required to do so by law, or in response to a valid legal request (e.g., court order, government investigation).
• Business Transfers: In connection with a merger, sale of company assets, or acquisition, where customer information may be transferred as a business asset.
• With Your Consent: In any other way we describe at the time you provide the information, with your explicit permission.

4. Data Storage and Security

Your financial and personal data’s security is our priority, mirroring the secure checkout experience we promise.

• Global Operations: We operate globally (shipping from the US to most of the world). Your data may be processed and stored in the United States or other countries where our service providers operate, under strict data protection agreements.
• Security Measures: We implement industry-standard safeguards, including SSL encryption on our site, secure payment gateways, and access controls. We regularly review our security practices to protect your data from unauthorized access, alteration, or destruction.
• Data Retention: We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

5. Your Rights and Choices

You have rights regarding your personal information. We will accommodate your requests in accordance with applicable data protection laws.

• Access & Correction: You can access and update your account information (name, address, email) by logging into your account on our site.
• Marketing Communications: You can opt-out of promotional emails by clicking the “unsubscribe” link at the bottom of any marketing email. You will still receive transactional messages related to your orders.
• Data Deletion & Portability: You may request deletion of your personal data or a copy of the data we hold about you, subject to certain legal exceptions.
• Do Not Track: Our site does not currently respond to “Do Not Track” browser signals. You can manage tracking preferences through your browser settings (see below).
• To exercise these rights, please contact us at [email protected]. We may need to verify your identity before processing your request.

6. Cookies and Tracking Technologies

Like a gentle guide helping you find the perfect Low-Maintenance Houseplant, cookies help our website function smoothly and provide a better shopping experience.

• What We Use: We use essential cookies (necessary for site functionality, like your shopping cart), performance cookies (to analyze site traffic), and targeting/advertising cookies (to show you relevant ads for products like Gardening Hand Tools or Grow Tents on other platforms).
• Your Control: Most web browsers allow you to control cookies through their settings. You can usually set your browser to refuse all cookies or to indicate when a cookie is being sent. However, blocking essential cookies may affect your ability to use certain features of our site, such as making a purchase.
• Third-Party Analytics: We may use services like Google Analytics to understand how visitors interact with our site. You can learn more about Google’s practices and opt-out options at Google Analytics Opt-out.

7. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will post the revised policy on this page with an updated “Last Updated” date. We encourage you to review this page occasionally to stay informed.

8. Contact Us

Thank you for trusting Eds Plant Shop with your green journey and your personal information. We are committed to cultivating a safe and beautiful experience for all plant lovers.