FAQ

We offer a thoughtfully curated selection for every plant lover and environment! Our collections include Low-Maintenance Houseplants for beginners, stunning Floor Plants for statement pieces, unique Air Plants and Cacti & Succulents, Pet-Friendly Plants for safe homes with furry friends, and beautiful Hanging & Trailing Plants. We also specialize in plants for specific light conditions, like Bright Indirect Light or Full Sun Houseplants.

Absolutely! We believe in supporting your entire plant journey. Our shop also features Essential Plant Care Supplies, Gardening Hand Tools, Grow Lights, and Botanical Art Prints, Posters & Stickers to decorate your space. Looking for a unique gift? Explore our Dried Floral Bouquets, Birthday Gifts for Plant Enthusiasts, or even our Corporate Plant Gifts & Services.

We care deeply about all members of your household. We have a dedicated Pet-Friendly Plants collection that features plants generally considered non-toxic to cats and dogs. However, we always recommend checking the specific plant’s care guide upon arrival and monitoring pets, as individual animal reactions can vary.

We ship globally from our home in Chicago, connecting a worldwide family of plant lovers! However, due to complex logistics, we are currently unable to ship to parts of Asia and certain remote regions. You will be automatically notified at checkout if your location is outside our delivery network.

• 🚚 Standard Shipping ($12.95 Flat Rate): Fast and trackable via DHL/FedEx. Ideal for priority orders. After a 1-2 day processing period, delivery takes an estimated 10-15 days after dispatch.
• 📦 Free Shipping: Available on orders over $50 via EMS. A cost-effective option for larger orders or non-urgent deliveries. Estimated delivery takes 15-25 days after dispatch.

Your plant’s safe passage is our priority. Every plant is expertly packaged with secure cushioning. During cooler months, we automatically include Heat Packs – Safe Plant Shipping at no extra cost to keep your leafy friends cozy and healthy in transit.

All orders require a 1-2 day processing period where we lovingly select, prepare, and package your items with care. During major sales (like our “BIG PLANT BLOWOUT”), processing may take slightly longer. You will receive tracking information as soon as your order ships.

We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for a secure and convenient checkout experience.

To ensure we can quickly begin preparing your plants, please contact us immediately at [email protected] if you need to change or cancel an order. We can only accommodate requests if the order has not yet entered the packing process.

Yes! Plants make wonderful living gifts. Browse our Gift Ideas for Plant Lovers, Birthday Gifts, and Bargain Gifts – Sale Items collections. You can also add a gift message at checkout. For larger-scale corporate gifting, please see our Corporate Plant Gifts & Services or contact us directly.

We stand by the quality of every item we send. If your Air Plant, Floor Plant, Botanical Art Print, or any other product arrives in less-than-perfect condition, you have 15 days from the date of receipt to initiate a return for a refund or replacement. Please contact our team at [email protected] with your order details and photos.

We’re so sorry if this happens! Our packaging is designed for maximum protection, but sometimes transit is tough. Please contact us within 15 days of receipt with photos, and we will happily arrange a replacement or refund. Your satisfaction is our promise.

Yes! Each plant arrives with clear care guidance to help you feel supported and confident from the moment you unbox. For additional resources, explore our Essential Plant Care Supplies and Grow Lights to help your new friend thrive.